11.\x09When do elderly people respond best? A. When they are calm and unhurried. B. When people tell them to be calm and unhurried. C. When their environment is calm and unhurried. D. When others are calm and unhurried.12.\x09What should you encourag

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11.\x09When do elderly people respond best? A. When they are calm and unhurried. B. When people tell them to be calm and unhurried. C. When their environment is calm and unhurried. D. When others are calm and unhurried.12.\x09What should you encourag
11.\x09When do elderly people respond best?

A. When they are calm and unhurried.

B. When people tell them to be calm and unhurried.

C. When their environment is calm and unhurried.

D. When others are calm and unhurried.
12.\x09What should you encourage old people to do?

A. To do as little as possible.

B. To do as much as they can.

C. To help others when needed.

D. To be patient and not get upset.
13.\x09How should we provide information to old people with failing memories?

A. By being helpful.

B. By being direct.

C. By being sensitive.

D. By being obvious.
14.\x09What is the purpose of information provided on such things as signposts?

A. To help us organize and direct our behavior.

B. To help us make use of newspapers.

C. To help us correct other people.

D. To help us understand statements.
15.\x09Besides diaries, what else can help old people remember significant coming events?

A. Labels.

B. Reminder boards.

C. Inform

where

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