寻A letter of complaint

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寻A letter of complaint
寻A letter of complaint

寻A letter of complaint
Nov.10,2003
Dear Manager:
Much to my regret,I write this to place a complaint against your had delivery service in your company.
The Samsung tape recorder model number JB/4073 which I ordered from your company on Nov.1,arrived yesterday.The serial number of the machine is 4703——0461.I am sorry to report that the recorder has been hadly damaged.There was no unusual damage to the packing case,but when I opened it,I found that the lld of the recorder had been cracked and that the front surface of the machine had been scratched.
Since there was such damage to the goods,I decided to file a complaint against the delivery service.Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it?I will hold onto this recorder until I hear from you.
Sincerely yours,
Jonathan Edwards

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