英语翻译负责前台接待和收银工作,能够熟练运用FIDELIO系统.能够及时向部门通报前台信息,包括:客房出租的余缺情况,未预订贵宾的到店情况,客人向前台反映的投诉情况,与其它部门未能协调
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英语翻译负责前台接待和收银工作,能够熟练运用FIDELIO系统.能够及时向部门通报前台信息,包括:客房出租的余缺情况,未预订贵宾的到店情况,客人向前台反映的投诉情况,与其它部门未能协调
英语翻译
负责前台接待和收银工作,能够熟练运用FIDELIO系统.
能够及时向部门通报前台信息,包括:客房出租的余缺情况,未预订贵宾的到店情况,客人向前台反映的投诉情况,与其它部门未能协调的情况,大厅发生的重要事件;能够协调好班组关系,主要指同以下班组的关系:客房服务中的,财务结帐,销售预订,前厅行李,餐饮预订,前台总机,前台商务中心,大堂经理.
能够掌握房态和客房情况,积极热情地推销客房,了解当天预定预离客人及会议、宴会通知,确认其付款方式,以保证入住和结帐准确无误;能够快速准确地为客人办理入住、延房、换房及退房等手续,开房时主动向客人讲清房价,并需做好客人验证手续和开房登记;能够准确熟练地收点客人现金、支票,打印客人各项收费帐单,及时,准确地为客人结帐并根据客人的合理要求开具发票.
翻译得好的话,
英语翻译负责前台接待和收银工作,能够熟练运用FIDELIO系统.能够及时向部门通报前台信息,包括:客房出租的余缺情况,未预订贵宾的到店情况,客人向前台反映的投诉情况,与其它部门未能协调
Be responsible for a stage reception and accept a silver work,can be well-trained usage FIDELIO system.
Can include to the stage information of the section notification in time:Guest room rent of surplus and deficiency circumstance,do not reserve a honored guest of arrive a store circumstance,guest forward pedestal reflection of hurl tell a circumstance,with other section can not moderate of circumstance,hall occurrence of importance affairs;Can moderate good class set relation,main together the following class set of relation:In the guest room service of,the finance settle an account,the sale reserve,front hall baggage,the dining reserve,stage switchboard,stage business center,big hall manager.
Can control building Tai and guest room circumstance,aggressive passionately promote guest room,understanding that very day schedule to to prepare to leave guest and meeting,party notice,confirm its method of payment,with assurance go into with settle an account accurate without any error;Can be fast accurately to carry out to go into for the guest,postpone building and change building and check out an etc.procedure,open building active speak pure building price toward the guest,and need to work well a guest verification procedure with open building register;Can be accurate to expertly accept some guest's cash,check,print a guest each item charge bill,in time,accurately for the guest settle an account combine according to guest of reasonable request give an itemized list of invoice.
Front Desk is responsible for reception and cashier work, be able to skillfully use FIDELIO system.
A timely manner to be able to inform the Front Desk department information, including: room occ...
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Front Desk is responsible for reception and cashier work, be able to skillfully use FIDELIO system.
A timely manner to be able to inform the Front Desk department information, including: room occupancy of the remaining places, the non-booking guests to shop, the guests to move reflected Units complaints, the department failed to coordinate with other circumstances, an important event happened Hall; be able to better co-ordination the relationship between teams and groups, mainly referring to the relationship between the team with the following: room service, financial settlement, sales and reservations, baggage antechamber, dining reservations, switchboard Front Desk, Business Center Front Desk, Lobby Manager.
Be able to grasp the situation room and room state actively to promote a warm room, know the same day from the visitors book in advance and meetings, banquets notice, confirm its payment in order to ensure the accuracy of the check-in and checkout; be able to quickly and accurately check for the guests, Extension Housing,换房and check-out procedures, the room when the house took the initiative to tell the guests, and guests need to do to verify the registration procedures and to open room; skilled to be able to accurately point the guests received cash, check, print the guests of the land bills, timely and accurate bill for the guests and in accordance with the reasonable demands of the guests invoiced.
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